This Privacy Policy explains how Tunnel Branch processes personal data in connection with its website and related business activities. It applies to visitors, prospective clients, and other individuals who interact with the site.
This section introduces how personal information, user rights, and support pathways are addressed in the document below.
We process personal data to operate and maintain the website, respond to inquiries, provide requested services, manage business relationships, support security and fraud prevention, analyse site performance, improve functionality, maintain records, and comply with legal and contractual obligations. Where required, we also use data to manage consent choices and to communicate policy or service updates.
We may share personal data with service providers, hosting and infrastructure partners, analytics providers, professional advisers, and other operational vendors that assist with website administration, communications, security, business support, or service delivery. These parties may process data only for the purposes we specify and under appropriate confidentiality and data protection obligations.
We may disclose personal data where necessary to comply with applicable law, lawful requests from public authorities, court orders, or other legal processes. We may also share information to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of Tunnel Branch, our users, or others.
Subject to applicable law, you may have rights to access your personal data, correct inaccurate information, request deletion, object to certain processing, and request restriction or portability in appropriate cases. Some requests may be limited where we must retain information for legal, contractual, or security reasons.
To exercise your rights, submit a clear request using the contact details in this policy and describe the data or action concerned. We may ask for information needed to confirm your identity and to locate the relevant records. If we cannot fully comply, we will explain the reason where required by law.
We keep personal data only for as long as it is needed for the purpose for which it was collected, including service delivery, recordkeeping, dispute handling, security, and legal compliance. When data is no longer required, we delete it or anonymise it, unless a longer retention period is required or permitted by law.
We may update this Privacy Policy to reflect changes in our practices, legal requirements, or the services we provide. When changes are material, we will take reasonable steps to make the updated policy available and, where appropriate, provide additional notice through the website or other suitable channels.
Where the GDPR applies, we process personal data on a lawful basis such as consent, performance of a contract, compliance with legal obligations, legitimate interests, or other grounds permitted by law. We apply data minimisation, purpose limitation, and storage limitation principles in our handling of personal data.
For users in the European Economic Area, the General Data Protection Regulation may apply to our processing of personal data.
Where applicable, you may request access, rectification, erasure, restriction, portability, or objection to processing. If processing is based on consent, you may withdraw consent at any time without affecting prior processing. You also have the right to lodge a complaint with a competent supervisory authority.
Data handling overview
We may collect identification details, contact details, account or inquiry content, technical data such as device and browser information, usage data, and cookie-related identifiers. In a business context, this may also include information submitted for project discussions, service delivery, support, billing, or compliance purposes.
We receive personal data when you submit forms, communicate with us, request information, or otherwise interact with the website. We also collect certain data automatically through logs, cookies, and similar technologies, and we may receive limited information from service providers or business partners involved in operating the site or delivering services.
The site may use strictly necessary cookies, functional cookies, and analytics cookies. Necessary cookies support core operation and security. Functional cookies remember settings and preferences. Analytics cookies help us understand how the site is used and improve content, navigation, and performance. Where required, non-essential cookies are used only with appropriate consent.
You can usually block or delete cookies through your browser settings. If the site provides a cookie preference tool, you may use it to adjust non-essential cookies. Some cookies are necessary for basic site functions and may not be disabled without affecting performance or availability.
